Privacy Policy

Adlees Fresh Pty Ltd (ABN 92 675 380 695) ("we", "us", or "our") is a wholesale fruit and vegetable supplier based in Tweed Heads South, New South Wales, Australia. We are committed to protecting the personal information you share with us and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and how you can contact us about your privacy.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: your name, business name, phone number, and email address when you contact us or submit an inquiry.
• Business information: your business type, delivery address, and order preferences to fulfil a wholesale inquiry.
• Communication records: correspondence via email, phone, or our contact forms.

We collect this information only when you voluntarily provide it, for example by submitting a contact or application form, booking a call, or emailing us directly. We do not collect sensitive personal information (as defined under the Privacy Act) unless you provide it voluntarily and it is necessary to deliver our services.

2. How We Use Your Information

We use your personal information to:

• Respond to wholesale inquiries and arrange onboarding for new clients.
• Process and manage ongoing orders and deliveries.
• Communicate updates about our products, pricing, or services.
• Assess employment applications submitted via our careers page.
• Comply with legal obligations and resolve any disputes.

We will not use your information for purposes other than those listed above without your consent, unless required or authorised by law.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third-party platforms we use to operate this website and manage communications (see Section 5 below). These providers are only permitted to use your information on our behalf and in accordance with our instructions.
• Legal authorities: where required by law, court order, or government regulation.

Where we disclose information to overseas parties (for example, cloud-based software providers), we take reasonable steps to ensure those parties handle the information in a manner consistent with the Australian Privacy Principles.

4. Cookies & Website Data

This website does not set any first-party cookies and does not use tracking or advertising technologies.

Our contact page includes an embedded Google Maps frame provided by Google LLC. When you view that page, Google may set its own cookies on your device in accordance with Google's Privacy Policy. We have no control over Google's data practices.

We do not use analytics platforms at this time. If we introduce analytics in the future, this policy will be updated accordingly.

5. Third-Party Services

We use the following third-party platforms to operate our website. Data submitted through these platforms is subject to their own privacy policies:

• Tally.so: used for job application forms on our Careers page.
• Calendly: used for booking wholesale inquiry calls.
• Google Maps: embedded on our Contact page to display our location.

We encourage you to review the privacy policies of these services before submitting personal information through them.

6. Storage & Security

We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our systems and those of our service providers include physical, electronic, and procedural safeguards appropriate to the sensitivity of the information we hold.

We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law. When no longer required, information is securely destroyed or de-identified.

7. Access & Correction

You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out of date, or incomplete. To make a request, contact us using the details in Section 9 below.

We will respond to access and correction requests within a reasonable time. In limited circumstances, we may decline a request where permitted under the Privacy Act, in which case we will explain why in writing.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act or the Australian Privacy Principles, please contact us first using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any privacy-related enquiries, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.